Ultimate Marketing needs your experience.

We are seeking a dynamic and tech-savvy Customer Service Representative to join our team in the AI marketing industry. 

This role is pivotal in ensuring exceptional client support, managing inquiries, and assisting customers in navigating AI-powered marketing tools and services. 

The ideal candidate will combine a passion for customer experience with a solid understanding of digital marketing concepts and emerging AI technologies.

Willingness to learn is welcomed. 

 1. Customer Support & Engagement:

• Provide timely and professional assistance to clients via chat, email, and phone.

• Educate customers on the functionality and benefits of AI-driven digital and virtual marketing tools.

• Troubleshoot and resolve technical or usability issues.

2. Client Success & Onboarding:

• Guide new customers through onboarding processes, ensuring smooth adoption of AI tools.

• Deliver personalized demonstrations or training sessions tailored to client needs.• Collaborate with sales and product teams to enhance customer satisfaction.

3. Feedback & Insights:

• Collect customer feedback to identify product improvement opportunities.

• Share insights with the development team to optimize AI tools and user experience.

• Assist in creating FAQs, support documentation, and self-service resources.

4. AI & Marketing Integration:

• Stay updated on AI trends and best practices in digital marketing.

• Proactively suggest marketing strategies using AI capabilities to drive customer success. 

• Proven experience in customer service, preferably within the tech or marketing industry.

• Strong knowledge of digital and virual marketing concepts (SEO, analytics, content marketing, etc.) or willing to learn.

• Familiarity with AI technologies like chatbots, predictive analytics, or machine learning tools is a plus.

• Excellent communication and problem-solving skills.

• Ability to work in a fast-paced, tech-driven environment. 

• Empathy and a customer-first mindset.

• Technical proficiency in AI or marketing platforms (e.g., HubSpot, Salesforce, etc.) or willing to learn.

• Exceptional time management and organizational abilities.

• Collaborative and team-oriented approach to problem-solving. 

• Be at the forefront of AI innovation in marketing.

• Contribute to shaping the future of customer experiences with cutting-edge tools.

• Enjoy professional growth opportunities in a rapidly evolving field. 

• Be a part of not only a customer service team but of actually being a client experiencing our and partner services.